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Microsoft Dynamics 365 Customer Voice
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is a software to effectively trach and analyze feedback left by customers, through which companies can significantly improve service quality and improve customer loyalty
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Possibilities of using Customer Voice
Customer feedback tracking
Dynamics 365 Customer Voice helps track customer feedback on products and services provided by the company, and further analyze data, correct service errors and improve customer loyalty
Feedback analysis
With the help of software organizations can collect and analyze quality feedback from customers to better understand the needs of customers. Interaction with customers will be enhanced through a clear understanding of customer needs
Poll creation
With ready-made templates to which you can add logos and personal settings such as color, font formatting type, etc., it is possible to create user-friendly and eye-catching surveys. Surveys will help to get the opinion of customers and improve the level of service
Data pooling
Companies, by combining all necessary data, will be easier to conduct analytics and improve the quality of service in order to build and further develop long-term positive relationships with customers
Detailed analysis
By visualizing the analytics that are available in the customer profile, companies will be comfortable to track the dynamics in the process of increasing the level of customer loyalty. Predictive analytics allows companies to be proactive to prevent undesirable processes
Project establishment
With the help of Dynamics 365 Customer Voice, it is possible to create and subsequently manage projects with several surveys to obtain current information from customers. Users can create new projects as well as manage existing ones and view previous surveys
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Microsoft Dynamics 365 Customer Voice advantages
Comprehensive feedback management
With Dynamics 365 Customer Voice, companies can generate new practical ideas to increase the attractiveness of the producer, as well as continuously track customer feedback
Tracking feedback through different channels
With Dynamics 365 Customer Voice, companies can collect feedback from customers via email, SMS or messaging, QR codes and other means to avoid errors and improve customer satisfaction
Process automation
With full automation of all processes, companies will receive regular feedback on the service or after the purchase of goods by the customer, which will ultimately help to prevent errors in the work and increase the number of repeat orders
Integration with Business Application
Dynamics 365 Customer Voice integrates with other Microsoft products such as Dynamics 365 Customer Service, Marketings, Sales, Customers Insights, Field Service and others to establish productive workflows, analyzing data and making the right quick decisions
Automated Alerts
Automatically received notices of significant indicators will help companies to prevent a decrease in the level of customer loyalty and constantly improve the quality of service
Easy data integration
By automatically combining the answers to the question with the customer profile data, companies can immediately respond to customer requests, act ahead and adjust business processes to build long-term successful interaction with customers
We chose Misrosoft Dynamics 365 based on the platform's capabilities to solve our current tasks, but not limited to them. We started with sales automation and plan to expand the system with new modules, respectively, to automate other processes within our company
When choosing a solution, we were extremely interested in such indicators as the modernity and flexibility of the platform, openness to integration, scalability and quick launch of the system. The adaptation of our specialists to work in Dynamics 365 Sales and to the functionality of the system was quite easy, the solution turned out to be quite ergonomic and convenient for end users.
With the implementation of Dynamics 365, interaction with customers has been greatly simplified: we respond to their requests much faster and more efficiently, which helps maintain a high level of service and constantly increase customer satisfaction with our company.
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