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Microsoft Dynamics 365 Remote Assist
Dynamics 365 Remote Assist
Dynamics 365 Remote Assist is a software that enables employees of one organization to work together to solve problems online. The software allows you to reduce financial costs to solve work issues
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Possibilities of using Dynamics 365 Remote Assist
Solving problems in real time
The Remote Assist Mobile service will help you with any question, even if all the specialists cannot come to the place of the appeared problem. With the real-time communication with a remote expert who can see everything that happens on the ground and get important data, the solution to problems is quickly to find
Site inspection
With the help of the service, it is possible to significantly reduce the costs by several times reducing the number of team trips to the location. By combining videos, screenshots and recommendations that can be made directly to them, it is possible to carry out remote checks and attract a huge number of specialists online
Individual and group video calls
The Dynamics365 Remote Assist service is convenient to use when solving problems, as it allows you to connect several specialists to the call at once. Also, in the program you can make written comments on the photo during the call, send and receive messages, photos, files in the chat. There is also the possibility of recording video calls for the purpose of registering later sessions
Commenting in real time
The program allows to make comments to screenshots and share them during the call. This feature allows speed up problem solving
Integration with Microsoft applications
Dynamics 365 Remote Assist integrates with Dynamics 365 Field Service from which you can draw the necessary information for an illustrative presentation of critical data, as well as with Microsoft Power Platform and other applications
Call tracking bar
With this feature, managers and operations managers are able to track key performance indicators of their organization and obtain information about the effectiveness of various tools and processes in the technical community. This feature is only available for Remote Assist administrators and system administrators
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Advantages of Remote Assist
Time saving
Delays in the deployment of multiple professionals are an integral part of the work process. With Dynamics 365 Remote Assist you can significantly speed up the process of solving the problem with minimal time lost
International cooperation
With the help of the software, it is possible to cooperate with experts from all over the world online. This function is also needed to support communication with colleagues and experts in the other countries on important business issues and knowledge sharing
Use in many areas
The Dynamics 365 Remote Assist program will be useful for both employees of large organizations and individuals. This program is used in medical institutions, engineering and construction companies, etc.
Visual instruction provision
With Dynamics 365 Remote Assist, it is easy to share detailed instructions visually, making it much easier to solve problems. Staff members can also use comments in real time to avoid audio editing instructions and to reduce the time required for troubleshooting or verification
Simultaneous use of video, photo and annotations
To achieve a smoother, coherent workflow, is possible with the combining video, screen shots, and recommendations during video calls with Dynamics 365 Remote Assist
Mobile version
The Dynamics 365 Remote Assist program is designed so that specialists who need access to hard-to-reach places can get acquainted with all the nuances of the work remotely. The software is often used by organizations for troubleshooting or schedule checks
We chose Misrosoft Dynamics 365 based on the platform's capabilities to solve our current tasks, but not limited to them. We started with sales automation and plan to expand the system with new modules, respectively, to automate other processes within our company
When choosing a solution, we were extremely interested in such indicators as the modernity and flexibility of the platform, openness to integration, scalability and quick launch of the system. The adaptation of our specialists to work in Dynamics 365 Sales and to the functionality of the system was quite easy, the solution turned out to be quite ergonomic and convenient for end users.
With the implementation of Dynamics 365, interaction with customers has been greatly simplified: we respond to their requests much faster and more efficiently, which helps maintain a high level of service and constantly increase customer satisfaction with our company.
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