Dynamics 365 Customer Insights

Dynamics 365 Customer Insights- software solution for storing client data and creating individual client profiles containing all the information needed for the organization

Dynamics 365 Customer Insights 


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Possibilities of using Microsoft Dynamics 365 Customer Insights

Data source pooling

Dynamics 365 Customer Insights provides a complete package of up-to-date customer information, including all ongoing transactions, shop purchases, customer loyalty programs, evaluations and comments, customer support and much more

Analytics

With the help of the service you can get a general idea and voluminous combined information about customers to increase efficiency in work and customer focus

Accurate customer profiles creation

With Dynamics 365 Customer Insights it is possible to significantly increase the customer base by combining the company’s personal data with external data. More accurate data helps develop long-term customer loyalty

View Client Profiles

You can create and view client profiles that are organizations or individuals. With the user-friendly organization of the data obtained makes it easy for users to access all the necessary information in the shortest possible time. Convenient search will help you to easily find the profile of the desired customer

Using the wide range of sources

By using the wide range of data sources and subsequently combining information to create personal interfaces, companies get a holistic picture of the customer base. Users can independently change or manage the data sources obtained through Microsoft Azure special data servicesм

Data processing

It is possible to use and process not only Microsoft data, but also data external sources (subject to concern to data transfer), which allows to improve the quality of customer data

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Advantages of Microsoft Dynamics 365 Customer Insights


Customer Performance

The service makes it easier for staff to find an approach and interact with clients by sharing information about them. Comprehensive customer vision to optimize and streamline business processes within the company


Personalization of service

The software promotes personal relationship to each client and increases the level of loyalty. Transparent analytics makes it easier for companies to focus on customer needs, and at the same time increase their retention rate


Reduction of customer outflow

Personalized data in software will make it easier for organizations to maintain a high level of customer loyalty, as well as to build a new customer base


Information security/h4>

Dynamics 365 Customer Insights does not use customer information without obtaining consent information. Also, thanks to Microsoft’s privacy policy, client data is securely stored


Multi-industry use

The software will be useful for companies in various fields: restaurant, medical services, and trade. Organizations will be easier to improve customer service with deep personalized customer data


Integration

Integration with Dynamics 365 Marketing can significantly improve customer service and improve interaction with prospective customers


 

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