Progresia.Chat - Omnichannel Platform
Progresia.Chat
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Progresia.Chat-omnichannel platform
Modern intensified competition in business creates conditions for the development of new forms of interaction between customers and companies to improve the level of service. Quality communication is a priority that can quickly increase the level of customer loyalty, so companies pay great attention to the development of various forms of communication with customers.
Progresia.Chat is an omnichannel combined solution for development of communication system between client and company with simple and intuitive functionality. Altana is able to implement the basic rule of customer focus-to communicate with the customer through a convenient channel. When customers transmit messages through different communication channels, the company will receive all messages in a single system, which in turn will help to handle all customer requests quickly and efficiently. Progresia.Chat will help to optimize work processes and will have daily practical application for communication in companies regardless of their scope of activity. Statistical data and reporting in the program will help to improve efficiency in the interaction between the company and customers
Integration possibilities with Progresia.Chat
Coverage and l integration of all communication channels
The system unites all famous messengers and social networks
Fast response
Instant response to requests from clients, regardless of channel
Communication effectiveness
Message from customers will not go unnoticed or not read in a timely manner
Process optimization
Communication with clients is greatly facilitated in multi-channel conditions
Multifunctionality
Access to chats, audio and video calls, and file messaging of various types
Reporting
Statistical data and reporting in the system will help to improve communication with customers and will contribute to the further development of the company
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Implementation
Create connections and simplify your communication.
Progresia.Chat is a key to efficient communication and productive cooperation