Progresia.Chat

New opportunities for Microsoft Teams

The fastest way to develop your business with a Technology leader Consider our solutions and offers.

Key features of Progresia.Chat

Progresia.Chat is a modern solution that combines all popular messengers and social networks into a single system, ensuring fast and efficient customer interaction. The platform integrates with Microsoft Teams and Microsoft Dynamics 365, allowing you to manage communications without switching between applications. 

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Omnichannel platform for business communications 

Progresia.Chat is a solution that expands the capabilities of Microsoft Teams by integrating popular messengers and social networks into a single system. Single point of Interaction: You can view, respond to, and manage messages from different channels directly in Microsoft Teams, keeping the entire communication history in one place. Supported communication channels: 

  • Telegram
  • Viber
  • Facebook та Instagram
  • WhatsApp 

Progresia.Chat helps unify all communication channels, increase team efficiency, and ensure a quick response to customer inquiries. 


Integration with Microsoft Dynamics 365 CRM

Progresia.Chat seamlessly integrates with Microsoft Dynamics 365, providing convenient management of customer communications directly within the CRM system. Key integration features:

  • Automatic communication logging: All messages from messengers and social networks are automatically recorded in Dynamics 365, ensuring a complete interaction history with customers.
  • Quick access to conversations: View and respond to messages without switching between platforms, reducing the time needed to process inquiries.
  • Enrichment of customer profiles: The integration allows automatic updates of customer records with new information from chats and messages.
  • Analytics and reporting: Track communication effectiveness with detailed reports in Dynamics 365. 

Progresia.Chat helps unify all customer interactions, improve team efficiency, and provide a comprehensive approach to customer relationship management. Optimize your customer interactions—integrate Progresia.Chat with Dynamics 365 today!

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Progresia.Chat widget for your website 

Progresia.Chat offers a convenient website widget that allows visitors to instantly contact your team through popular messengers. Widget features: 

  • Unified contact center – combine all communication channels (Telegram, Viber, WhatsApp, Facebook, Instagram) into a single interface.
  • Fast response – receive customer messages in real time directly in Microsoft Teams.
  • Customizable settings – adapt the widget design to match your website’s style.
  • Compatibility with any CMS — Easily integrate the widget into websites built on WordPress, Joomla, OpenCart, Drupal, custom platforms, and other systems. 

Stay connected with your customers—install Progresia.Chat on your website and enhance service quality! 

 

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Integration possibilities with Progresia.Chat

Coverage and l integration of all communication channels

The system unites all famous messengers and social networks

Fast response

Instant response to requests from clients, regardless of channel

Communication effectiveness

Message from customers will not go unnoticed or not read in a timely manner

Process optimization

Communication with clients is greatly facilitated in multi-channel conditions

Multifunctionality

Access to chats, audio and video calls, and file messaging of various types

Reporting

Statistical data and reporting in the system will help to improve communication with customers and will contribute to the further development of the company


Progresia.Chat-omnichannel platform

Modern intensified competition in business creates conditions for the development of new forms of interaction between customers and companies to improve the level of service. Quality communication is a priority that can quickly increase the level of customer loyalty, so companies pay great attention to the development of various forms of communication with customers.

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Progresia.Chat is an omnichannel combined solution for development of communication system between client and company with simple and intuitive functionality. Altana is able to implement the basic rule of customer focus-to communicate with the customer through a convenient channel. When customers transmit messages through different communication channels, the company will receive all messages in a single system, which in turn will help to handle all customer requests quickly and efficiently. Progresia.Chat will help to optimize work processes and will have daily practical application for communication in companies regardless of their scope of activity. Statistical data and reporting in the program will help to improve efficiency in the interaction between the company and customers


Simple Steps for Solution Implementation

The implementation of our solutions follows a clearly defined process that ensures efficiency, risk minimization, and rapid return on investment. Thanks to a structured approach, you get a powerful tool for automating and digitally transforming your business. 

home-concept-1Demands analysis
home-concept-2Planning
home-concept-3Setting
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Implementation

 

Create connections and simplify your communication.

Progresia.Chat is a key to efficient communication and productive cooperation

Download the solution presentation

We implement technologies known all over the world!

More than 200 integrations with various systems