Implementation of Microsoft Power Platform: Benefits for businesses in 2024
In the era of digital transformation, where companies strive to automate business processes,…Read more
Power Virtual Agents
Power Virtual Agents
Power Virtual Agents is a service that creates chat bots with the help of a visual constructor, the advantage is hundreds of already prepared connectors so that your bot could communicate with different systems
Power Virtual Agents application is available in Microsoft Teams, it means that in any moment you can create, test, publish intelligent chat bots for the company without any knowledge in development and design, they will answer the questions that other team members ask. All this is available in the Microsoft Teams interface
Scenarios in which chat will be as relevant as ever:
- The payroll division officer creates chat bot to help his company’s employees obtain relevant information or tax returns using the finance team to. fill out expense reports
- HR creates a bot to answer questions of employees about the number of over worked hours, bonuses, vacations, etc.
With Power Virtual Agents is possible to implement any scenario that has arisen within the company and create a chat bot and share it outside the company. Using chats, give your employees and customers new opportunities
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Microsoft Power Virtual Agents using abilities
Ready-made templates
You can use the templates, created by the Power Virtual Agents working group. Templates are easy expanded and configured without any knowledge of data processing and analysis
Quick Start
Quick registration in the app, ability to create your own chat bot immediately after the registration and connect it to the website, there is no need for infrastructure for maintenance and complex deployment systems. The bots creation occurs in a matter of minutes with the simple click of a mouse
Bots’ configuration on someone’s behalf
Enable intelligent chat bot to respond on behalf of any company manager. Available function of providing access to created bot to the other users, it is also possible to provide access to all company employees
Simple bot creation
Without programing knowledge, create a multifunctional chat bot to cooperate with clients and employees in a dialog form, manage it in any graphical interface convenient for you
Export and Import
Available bots’ import and export functions between two different teams, created in Teams. In order not to create a bot from scratch, just copy the already made chat bot to the new team and use
Bot Testing
Once you have created a bot, use the “Test Bot” panel in Power Virtual Agents, you will be able to see how your chat bot communicates with the clients and correct errors in case of an occurrence
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Microsoft Power Virtual Agents advantages
Intelligent bots
Advanced and personalized conversations creation by extracting entities and recognizing speech
Analytical data
Tracking and improving the chat bot efficiency through the data analysis
Integration with other products
Convenient integration of chat bots with the services you use in your everyday work is available
Transformation the employee’s work
Automate the same type of tasks in the company without additional payment using Power Virtual Agents in Microsoft Teams
Productivity increase
Customer experience improvement, time saving and costs reduction by automating processes
Increasing customer satisfaction
By using the chat bot, you help and solve customer problems around the clock
We chose Misrosoft Dynamics 365 based on the platform's capabilities to solve our current tasks, but not limited to them. We started with sales automation and plan to expand the system with new modules, respectively, to automate other processes within our company
When choosing a solution, we were extremely interested in such indicators as the modernity and flexibility of the platform, openness to integration, scalability and quick launch of the system. The adaptation of our specialists to work in Dynamics 365 Sales and to the functionality of the system was quite easy, the solution turned out to be quite ergonomic and convenient for end users.
With the implementation of Dynamics 365, interaction with customers has been greatly simplified: we respond to their requests much faster and more efficiently, which helps maintain a high level of service and constantly increase customer satisfaction with our company.
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