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Microsoft Dynamics 365
Microsoft Dynamics 365
Microsoft Dynamics 365 is a line of business applications, that are created for affective customer relationship, company resource planning, task and data pooling, tracking information about potential customers, announced by Microsoft in July 2016 and released on November 1, 2016. Dynamics 365 provides in-depth analytics for sales, marketing and service departments, helping to consolidate information directly related to customer support
Using Microsoft Dynamics 365, you will be able fully automate your company’s business processes, shorten the sales cycle, increase the efficiency of the team, improve communication with the clients and managers, you could increase social activity and more
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The possibilities of using Microsoft Dynamics 365
Sales and Marketing
The Dynamics 365 Marketing solution is designed to automate the lead generation process so that your marketing team can develop potential customers, build a personalized approach, and ultimately transfer to the sales department a ready buyer
Personalized relations with customer
With Dynamics Sales, you will be able to build strong relationships with customers, predetermine demand for services (goods) using built-in analytics, and thereby provide the customer with what he has been looking for so long, this feature is able to increase the conversion of leads into a deal, and improve customer loyalty
A seamless field service
Using the Field Service solution, you can fix problems before they occur. Using built-in analytics to identify the problem and solve it before your client learns about it, plan costs, optimize resources, send technical specialists to the facility in time, set priorities for tasks and more
Finance management
With Dynamics 365 Finance you will be able to fully understand all financial transactions, make a budget, count the profits of the enterprise, based on the real-time reports and built-in data analytics
Modern Digital technologies
Human Resources solutions help create ideal jobs and build effective teams. HR completely closes administrative tasks, promotes staff motivation
Optimization of all processes
Reduce transaction costs, optimize your supply chain, develop according to global trends using the best solutions for automation
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Advantages of Microsoft Dynamics 365
Identifying TA and interaction with it
Predictive analytics helps track customer behavior in real time, target and attract new customers
Enhanced Data Security
Store your data in Microsoft secure centers. Uninterrupted data access 24/7, by service level agreement (SLA). Multilevel licensing model
Automation of interaction with the clients
All actions of managers in relation to buyers are optimized, there is an opportunity to review the client’s history, contacts recording and interaction with them, assess the quality of service and identify weaknesses of the enterprise. Personalization of each consumer
Coordinated multi-channel interaction
Dynamics 365 allows to serve customers through various channels of interaction: self-service, social networking, email, web services, etc.
Optimization of the project economics
Project Operations allows to minimize costs, increase profits, always opened financial transactions across all processes and the ability to manage costs, pricing
Knowledge base
Manage and create your own knowledge base to make customer service even more efficient. Access to the database is possible from any device. In addition, you can search for knowledgebase articles and send them
We chose Misrosoft Dynamics 365 based on the platform's capabilities to solve our current tasks, but not limited to them. We started with sales automation and plan to expand the system with new modules, respectively, to automate other processes within our company
When choosing a solution, we were extremely interested in such indicators as the modernity and flexibility of the platform, openness to integration, scalability and quick launch of the system. The adaptation of our specialists to work in Dynamics 365 Sales and to the functionality of the system was quite easy, the solution turned out to be quite ergonomic and convenient for end users.
With the implementation of Dynamics 365, interaction with customers has been greatly simplified: we respond to their requests much faster and more efficiently, which helps maintain a high level of service and constantly increase customer satisfaction with our company.
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