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Microsoft Dynamics 365 Commerce
Dynamics 365 Commerce
Dynamics Commerce- an intelligent platform for standardized shop management and online and offline trading
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Possibilities of using Dynamics 365 Commerce
Single trading platform
By combining all online and offline trading operations on the same platform, users can provide quality customer service and improve all business processes. The combination of all contents, assets, promotions, stocks, and prices in one place facilities and optimizes the business process and reduces operating costs
Digital trade expansion
With the help of visual page designer users can create colorful interesting websites without unnecessary time and financial costs
Prompt order
Customers can make Internet purchases from any device at a convenient time, picking them up in a regular store or ordering home delivery
Promotion management
Users can manage and organize promotions to attract new customers and increase brand and loyalty level of existing customers to build long-term relationships
Using Artificial Intelligence in Commerce
This feature can significantly improve the return on investment, the level of service. The program itself will provide recommendations to each customer, with the help of which buyers can quickly find relevant products for them
Support multiple stores in one location
One site provides interaction and support for several online stores
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Advantages of Dynamics 365 Commerce
Process consolidation
With Dynamics 365 Commerce, users can trade on any scale, combining in one place all business processes-from back-office, call center and call center to offline and online sales shops, which greatly facilitates business and optimizes processes. Dynamics 365 Commerce – are different channels, products, prices, payment methods, types of delivery, languages that are contained in one place
Buying from any devices
Customers can purchase with any device at a convenient time. Personalized customer interaction ensures high trading performance
Assessments and reviews
In the software, buyers can rate and leave feedback after purchasing a product, which will help new buyers quickly make a choice when buying, as well as increase the level of customer loyalty
Process modernization and optimization
With Dynamics 365 Commerce, customers get a high level of service when buying goods. After-sales service will help the team to quickly process customer request and thus increase customer loyalty. Process optimization leads to lower costs and more productive teamwork
Interaction with various programs
The software interacts with other Microsoft products. Fox example, Dynamics 365 Customer Service is used to create chat bots for quick, 24-hour problem solving
Rising the level of targeting
With precise segmentation of the customer audience depending on the geolocation of the language, the type of device used etc., the company can significantly increase the level of profit
We chose Misrosoft Dynamics 365 based on the platform's capabilities to solve our current tasks, but not limited to them. We started with sales automation and plan to expand the system with new modules, respectively, to automate other processes within our company
When choosing a solution, we were extremely interested in such indicators as the modernity and flexibility of the platform, openness to integration, scalability and quick launch of the system. The adaptation of our specialists to work in Dynamics 365 Sales and to the functionality of the system was quite easy, the solution turned out to be quite ergonomic and convenient for end users.
With the implementation of Dynamics 365, interaction with customers has been greatly simplified: we respond to their requests much faster and more efficiently, which helps maintain a high level of service and constantly increase customer satisfaction with our company.
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