Main responsibilities:
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To implement Microsoft Dynamics 365, Microsoft cloud technologies
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To provide an analysis of business processes and client requirements. To describe and draw the client's business processes using block diagram
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To write technical requirements
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To provide an estimation of work and time line
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To set tasks for developers
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To configure CRM system
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To write instructions / documentation
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To provide support / consultation / customer training
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Continuous development and training in the field of CRM systems (Microsoft Dynamics 365)
Requirements:
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Bachelor's degree in business, IT or related field
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Basic knowledge of marketing, sales
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Understanding the roles of the main divisions in the company, their interaction
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Understanding of business processes and the ability to analyze and design them (Microsoft Visio)
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Understanding the architecture of IT solutions
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Understanding of philosophy and theory of CRM
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Experience in implementing CRM projects
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Knowledge of the software development cycle
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Experience in making of presentation
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Analytical and logical thinking
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Sociability and proactivity
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Ability and commitment for learning
The advantage will be:
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Experience with/in CRM systems (especially Microsoft Dynamics 365 CRM)
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Knowledge of BPMN notation
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Knowledge of English at B2 level