Main responsibilities:
-
Implement Microsoft Dynamics 365, Microsoft cloud technologies
-
Conduct an analysis of business processes and client requirements
-
Description and modeling of the client's business processes in the form of a flowchart
-
Form a technical assignment
-
Conduct an assessment of work and timing
-
Set tasks for developers
-
Configure CRM system
-
Develop instructions / documentation
-
Provide support / consultation / customer training
-
Continuous development and training in the field of CRM systems (Microsoft Dynamics 365)
Requirements:
-
Higher education in business, IT or related field
-
Basic knowledge of marketing, sales
-
Understanding the roles of the main divisions in the company, their interaction
-
Understanding of business processes and the ability to analyze and design them (Microsoft Visio)
-
Experience in integrating Power BI data with Microsoft Dynamic CRM and AX, SQL Server and Excel
-
Understanding the architecture of IT solutions
-
Understanding of philosophy and theory of CRM
-
Experience in implementing CRM projects
-
Knowledge of the software development cycle
-
Experience in making presentations
-
Analytical and logical thinking
-
Sociability and proactivity
-
Ability and commitment to learning
The advantage will be:
-
Experience with / in CRM systems (especially Microsoft Dynamics 365 CRM)
-
Knowledge of BPMN notation
-
Knowledge of English at B2 level