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AI in CRM: How Copilot in Dynamics 365 helps sales teams

The modern market demands quick solutions and effective customer relationship management. Businesses are constantly looking for ways to automate sales processes, minimize manual routine work, and improve customer interactions. That’s why Microsoft introduced Copilot in Dynamics 365—an intelligent assistant that leverages artificial intelligence to optimize the work of sales teams.

How does Copilot transform sales management? Why is AI integration in CRM becoming critical for businesses? Let’s explore the key benefits and capabilities of Copilot in Dynamics 365.

End-to-end analytics in Power BI: How to gain full control over business processes

Modern businesses continuously generate vast amounts of data. However, without proper analysis, this data remains mere numbers without significant practical value. Power BI end-to-end data analytics helps consolidate all company data from various sources, creating a comprehensive view of business processes. How can you use Power BI’s capabilities for end-to-end analytics effectively, and what benefits does it offer companies? Let's explore this together with experts from Progresia.

How Microsoft Power Platform helps small and medium-sized businesses grow

For small and medium-sized businesses, the ability to quickly adapt to changes and efficiently use often limited resources is particularly important, as their ability to remain competitive directly impacts their survival as businesses. A convenient and simple tool that can help companies grow and improve business processes by adopting innovative solutions without significant investments in development is the Microsoft Power Platform toolset.

Integrating Microsoft Dynamics 365 into your business: What you need to know

When it comes to implementing integrated comprehensive solutions in a company for automating and optimizing workflows, businesses must approach this carefully and be well-prepared to plan everything correctly and avoid harming business processes. In recent years, there has been a clear trend of increasing numbers of companies, regardless of their industry, choosing Microsoft Dynamics 365. According to forecasts, by 2033, the Microsoft Dynamics 365 platform segment will occupy approximately 64.9% of the Microsoft Dynamics solutions market.

Business process automation: How to make business transparent and measurable

It is impossible to achieve competitive advantages for any company without two key parameters: speed and efficiency. Achieving these parameters is almost impossible without automating business processes, regardless of the scale or industry of the business. The innovative set of programs from Microsoft, integrated into a unified, complementary system — Power Platform, allows companies to streamline their business processes, automate routine tasks, and optimize processes by creating customized applications.

How Progresia.Chat transforms internal and client communication

The success of modern businesses heavily depends on quality communication, both internal and external. Traditional communication methods that drove business growth ten to fifteen years ago are no longer sufficient to fully meet the increasing customer-centric standards or to build effective internal communication.

Advantages of partnership with Progresia: How we help partners succeed

For any business process automation based on Microsoft technology, it is important to involve specialists from companies that not only assist in implementing effective tools for workflow optimization but also become reliable long-term partners. Progresia offers comprehensive business solutions and the establishment of long-term partnerships at every stage of using Microsoft products.

Using Power BI for analytics: how to get more from your data

Power BI is a comprehensive business analytics solution from Microsoft that enables companies to quickly transform raw business data into valuable analytical insights, facilitating timely and well-informed business decisions. Power BI simplifies and enhances the analytical process. So why is this Microsoft tool crucial for analytics, and what are its advantages?

How to choose the right CRM for your business: tips from Progresia

CRM (Customer Relationship Management) systems are becoming an essential part of modern business, without which many companies can no longer imagine their full-fledged operations. However, choosing a CRM system is not a simple task, as the large number of programs on the market with various functionalities often complicates rather than simplifies the choice. Choosing the wrong system for workflow automation can not only fail to simplify the team's work but can even make it more complicated.