Progresia.Chat: a single window for customer communication based on Microsoft Teams
In today's business, not only the high quality of a product leads to success but also speed, responsiveness, flexibility, and effective business communication with customers. In a world where fingers of one hand might not be enough to count all the convenient communication channels, it's important to find solutions that allow for effective communication with customers through their preferred channels. Microsoft Teams is a modern tool that offers an efficient solution for teamwork and a single window for customer communication.
Why do you need a single window for communication with customers?
Microsoft Teams’ single window automates communication by combining all popular customer interaction channels into one convenient interface. This includes chats, emails, phone calls, messengers, and social networks. The global aim of this automation is to simplify customer interaction as much as possible and create convenient and transparent communication conditions for both parties.
Key benefits of using Microsoft Teams
Centralization and optimization of internal and external communication. Combining all communication channels within one system can improve team interaction efficiency by up to 75% and reduce customer response times by an average of 25%.
Integration with other Microsoft services. Integration with Microsoft Office, Dynamics 365, OneDrive, SharePoint, and other services enables:
Quick information exchange
Joint activity planning
Task execution control.
Ensuring effective team interaction. Real-time collaboration allows for quicker customer request resolutions and optimizes time spent on work issues. For example, the ability to conduct video conferences and joint meetings in Teams can reduce meeting times by up to 30%.
Secure information storage. Both company internal information and customer data are securely protected through encryption and access management.
Data tracking and analytics. The software, with its extensive data processing and structuring capabilities, allows for improving customer service quality by an average of 35% and making timely strategic decisions for the company.
Employee training. Before system implementation, conduct proper employee training to minimize errors and ensure effective platform use.
Timely and complete integration setup. To maximize system capabilities and ensure seamless operation, set up all possible integrations with other applications and services. According to statistics, integration can reduce the number of communication applications and systems used, potentially saving up to 8% in IT costs.
Defining and establishing unified communication rules. For maximum effectiveness of Microsoft Teams and to avoid misunderstandings, establish clear rules for using communication channels, planning meetings, and data exchange within the system.
Integration capabilities with Progresia.Chat
Progresia offers integration with the most popular communication channels:
Telegram
Viber
Facebook
Instagram
WhatsApp
Additionally, integration with any CRM system is possible.
Implementing Microsoft Teams undoubtedly requires preparation and effort. This process can sometimes be challenging for employees accustomed to traditional working methods. However, the outcome—centralized communication, integration with other services, and expanded collaboration opportunities—leads to increased efficiency and customer satisfaction.
Progresia is 100% ready to guarantee the quality of this product, as we use it for both external and internal communication.