Business process automation: How to make business transparent and measurable
It is impossible to achieve competitive advantages for any company without two key parameters: speed and efficiency. Achieving these parameters is almost impossible without automating business processes, regardless of the scale or industry of the business. The innovative set of programs from Microsoft, integrated into a unified, complementary system — Power Platform, allows companies to streamline their business processes, automate routine tasks, and optimize processes by creating customized applications.
Main products of Microsoft Power Platform
Power Platform consists of the following key components: Power BI, Power Apps, Power Automate, and Power Virtual Agents, which enable businesses to create automation solutions:
- Power BI — for data analysis and visualization, helping to make the right business decisions;
- Power Apps — for creating customized applications that simplify workflows;
- Power Automate — for automating workflows and integrating different systems without the need for coding;
- Power Virtual Agents — for creating chatbots that help automate communication with clients and employees.
Benefits of business process automation with Power Platform
Reducing time spent on task execution. Instead of performing routine tasks manually, such as processing requests or approving documents, Power Automate enables the creation of automated workflows that reduce the time required for these tasks. On average, the program reduces the time spent on routine tasks by about 50%.
Improving employee productivity. Power Apps allows the creation of custom mobile or web applications to automate internal processes, reducing application development time by up to 70% compared to traditional development methods. Additionally, specially created data entry applications that replace paper reports or spreadsheets significantly reduce the risk of errors and increase data accuracy. The tool helps boost employee productivity by an average of 15-20%.
Integration of various systems. Power Platform enables the integration of different business systems and data sources. With Power Automate, CRM, ERP, marketing tools, and other systems can be combined, ensuring seamless information exchange between them and reducing the time spent transferring important information between departments by up to 40%.
Analytical tools for making the right business decisions. Power BI tools provide comprehensive data analysis, enabling the creation of visual dashboards displaying key performance indicators of the company. This allows managers to quickly assess the situation and make informed decisions that are, on average, 25-30% more accurate due to the use of analytical reports and visual dashboards.
Optimization of support department workload. The ability to create chatbots using Power Virtual Agents reduces the support department's workload by up to 30%.
Cost reduction. Automating routine tasks decreases the need for additional resources, saving money, and the ability to create solutions without involving IT specialists reduces IT infrastructure costs by up to 50%.
Examples of Power Platform usage in business
- Leave request management: Using Power Apps and Power Automate, a system for submitting leave requests can be created, which automatically sends notifications to managers and stores all information in a centralized database, reducing leave request processing time by 60%.
- Sales process automation: Integrating Power BI with a CRM system provides real-time analytics on sales department performance, while Power Automate can automatically send notifications about new leads or closed deals, reducing lead response time by 40%.
- Customer support chatbots: Power Virtual Agents helps create a chatbot that can answer customer questions, handle support requests, and even make sales, reducing the support team's workload and cutting average request processing time by 50%.
Microsoft Power Platform is an effective set of tools with a wide range of solutions for automating processes, improving productivity, and reducing costs, providing businesses with flexible solutions for integrating various systems and analyzing data.